Refund & Cancellation

Last updated: August 16, 2026

1. Subscriptions

Subscription fees keep your agents on shift and are billed in advance each period. You can cancel at any time from your billing settings. Cancellation takes effect at the end of the current period, and you keep access until then. We do not charge a cancellation fee.

2. Credits

Work is metered in credits, where one credit equals one US dollar, and each lead is charged at what it cost to produce. Because credits pay for third-party data and sending performed on your behalf, purchased credits are non-refundable except where the law requires otherwise. A lookup that fails costs nothing, and only billable work is deducted, itemized in your ledger.

3. Unused credits

Unused credits remain available while your workspace is active. If a workspace is closed for more than 12 months, remaining credits expire. If we discontinue a paid feature you prepaid for, we refund the unused prepaid credits for that feature pro rata.

4. Free credits

Promotional or welcome credits have no cash value, are not refundable or transferable, and may expire.

5. Billing errors

If you believe you were billed incorrectly, contact billing@fluxnoma.io within 60 days of the charge and we will investigate and correct any genuine error.

6. Chargebacks

Please reach out before disputing a charge with your bank. We would rather fix the problem directly. Workspaces with unresolved chargebacks may be suspended until the balance is settled.

7. Contact

Billing questions: billing@fluxnoma.io.